Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Blue Gondola LLC, the operator of doubletime (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

doubletime lets organizations send text messages — reminders, schedule changes, and announcements — to members who have agreed to receive them. Message delivery depends on third-party carriers and providers and is not guaranteed.

You must be at least 18 years old to create an account. You are responsible for your account credentials and for all activity under your account. Information you provide during signup and carrier registration must be accurate and kept up to date.

Organizations use doubletime to send informational text messages to their members. For message recipients:

• You will only receive messages if you provided your mobile number to an organization and consented to receive text communications from it.
• Message frequency varies based on your organization's activity.
• Message and data rates may apply, depending on your mobile plan.
• Reply STOP at any time to cancel and stop receiving messages. Reply HELP for help.
• Wireless carriers are not liable for delayed or undelivered messages.
• See our Privacy Policy for how mobile information is handled — it is never shared with third parties or affiliates for marketing or promotional purposes.

Organizations sending messages through the Service must:

• Message only recipients who have given prior consent, and honor opt-outs immediately.
• Comply with all applicable laws and industry rules, including the TCPA, CTIA guidelines, and carrier messaging policies.
• Not send spam, marketing to non-consenting recipients, or content that is illegal, deceptive, threatening, or otherwise prohibited by carrier policies (including SHAFT content: sex, hate, alcohol, firearms, and tobacco).
• Not use the Service to collect or transmit sensitive information such as Social Security numbers or full payment card numbers.

We may suspend or terminate accounts that violate these rules or that put message deliverability, carrier standing, or other users at risk.

Paid plans are billed in advance on a monthly or annual cycle, plus a one-time account setup fee and any usage beyond your plan's included messages. Fees paid to carriers and registration authorities on your behalf (such as brand and campaign registration fees) are non-refundable, including when a registration is rejected. You can cancel at any time; cancellation stops future billing but does not refund the current period.

Organizations own the member lists and message content they submit and are responsible for both — including having a lawful basis and documented consent to message every recipient. You grant us the rights needed to operate the Service (for example, transmitting your messages to carriers for delivery).

You may stop using the Service and close your account at any time. We may suspend or terminate the Service or your account for breach of these Terms, risk to the platform, or where required by carriers or law. Sections that by their nature should survive termination (including fees owed, disclaimers, and limitations of liability) survive.

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, and non-infringement. We do not warrant that messages will be delivered, that delivery will be timely, or that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, Blue Gondola LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim arising out of the Service is limited to the amounts you paid us in the twelve months before the claim arose.

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles. Disputes will be resolved in the state or federal courts located in Franklin County, Ohio.

We may update these Terms from time to time. We will post the updated version on this page and revise the “Last updated” date above. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms? Contact us at [email protected].