Privacy Policy

doubletime (operated by Blue Gondola LLC, “we,” “us,” or “our”) is a group-messaging service that lets organizations send text messages to their members. This policy describes what information we collect, how we use it, and the choices you have. It applies to our website, web application, and mobile apps (together, the “Service”).

• Account information — your name, email address, and login credentials when you create an account.
• Organization and member information — the names and mobile phone numbers organizations add so they can message their members, and the delivery status of those messages.
• Registration information — business or individual details submitted for carrier messaging registration (required by U.S. carriers for application-to-person texting).
• Billing information — payments are processed by Stripe; we do not store your full card number.
• Usage and diagnostics — log, device, and product-usage data that helps us keep the Service secure and improve it.

• To provide the Service — including delivering the text messages organizations compose to their consented members.
• To register organizations with carrier compliance systems so their messages can be delivered.
• To bill for the Service, provide support, and send service-related notices.
• To monitor, secure, debug, and improve the Service.

We do not sell personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with, sold to, or transferred to any third parties.

Mobile phone numbers are used solely to deliver the messages that the recipient’s organization sends through the Service. Recipients can opt out of receiving messages at any time by replying STOP, or get assistance by replying HELP.

We share information only with the service providers we use to operate doubletime, strictly for the purpose of providing the Service on our behalf, and never for their own marketing:

• Twilio — text-message delivery and carrier registration
• Stripe — payment processing
• Supabase — database and authentication hosting
• Fly.io — application hosting
• Resend — transactional email delivery
• Sentry and PostHog — error monitoring and product analytics

We may also disclose information if required by law, or to protect the rights, safety, and security of doubletime, our users, or others. If doubletime is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this policy — except that text messaging opt-in data and consent remain excluded from sharing with third parties in all cases, as stated above.

We keep information for as long as it is needed to provide the Service and meet legal, billing, and carrier-compliance obligations. When an organization removes a member, that member’s number is no longer messaged; historical delivery records may be retained for compliance and audit purposes.

We use industry-standard measures to protect information, including encryption in transit, access controls, and least-privilege service credentials. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

• Message recipients — reply STOP to any message to opt out, or ask your organization to remove your number.
• Account holders — you can update your account details in the app, or contact us to request access to or deletion of your personal information.

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Organizations are responsible for obtaining any consent required to message minors in their programs (for example, from a parent or guardian).

We may update this policy from time to time. We will post the updated version on this page and revise the “Last updated” date above. Material changes will be communicated through the Service.

Questions about this policy or your information? Contact us at [email protected].